Educational Technology Services is updating how students, faculty, and staff request D2L and online learning support.
The DE Support Portal is being redesigned to better connect users with the right support option.
Instead of submitting a request through this page, please use one of the options below based on the type of help you need.
Contact Educational Technology Services for help with:
Email: de_support@com.edu
DE Hotline: 409-933-8453
Visit: Industrial Careers Building, Suite 222
Best option: Emailing de_support@com.edu is the fastest way to start a support request with the EdTech team.
Contact Information Technology Services for:
Email: helpdesk@com.edu
Phone: 409-933-8302
COM Login: https://com.onbio-key.com/
Quick tip: If you cannot log into COM systems, start with ITS. If you can log in and need help inside D2L, start with EdTech.
Students can find D2L help, online learning support information, and short technology tutorials using the resources below.
Find D2L help, student technology tips, support information, and online learning resources.
Watch quick student-friendly tutorials for D2L, MFA, Navigate, Office 365, and more.
D2L Brightspace is where many instructors share course materials, assignments, grades, feedback, announcements, quizzes, and other course activities.
Students are encouraged to check D2L regularly and download the D2L Brightspace Pulse app to help keep up with course updates and due dates.
If the issue is with logging in, passwords, MFA, or COM account access, contact ITS first.
If the issue is with D2L navigation, course materials, assignments, grades, or online learning support, contact Educational Technology Services.
EdTech: de_support@com.edu | ITS: helpdesk@com.edu